At Abrose Beauty, we are dedicated to providing a seamless shopping experience. This includes swift deliveries and a customer-centric exchange process. Below are the details of our Delivery and Exchange Policy:

Delivery Information

We ensure that your orders are processed and delivered to you promptly. Upon placing an order, you will instantly receive a confirmation email with your order details.

Processing Time:

All orders are dispatched within 48 hours on business days. If an item is out of stock, we will notify you via SMS or phone call with the earliest possible dispatch date.

Shipping Charges:

A flat rate of Rs. 250 applies to all orders within Pakistan, regardless of package size.

Delivery Timeline:

• Lahore: Orders within Lahore are delivered within 2 business days. Urgent deliveries can be arranged; contact us for assistance.
• Nationwide: For orders outside Lahore, delivery takes 2-4 business days through our trusted courier partners.
• International Shipping: For international orders, contact us at abrosebeauty@gmail.com to get shipping rates based on your location.

Tracking Your Order:

Once dispatched, a tracking link will be shared via email or SMS to monitor your order’s progress in real-time.

Delayed Deliveries:

Unexpected delays may occur due to circumstances beyond our control, such as weather or courier issues. If you don’t receive your order within the expected time, email us at abrosebeauty@gmail.com or call us at +92 321 3960009.

Exchange Policy

We have a 7-day exchange policy, ensuring customer satisfaction. Items can be exchanged under the following conditions:

• The product is in its original packaging, with the seal intact.
• The product packaging has not been opened, used, or tampered with.
• Sale items are not eligible for exchange unless the wrong product was delivered.

How to Exchange an Item

1. Request an Exchange: Email us at abrosebeauty@gmail.com with your order number, reason for exchange, and details of the product you wish to exchange.
2. Send the Product: Return the product in its original condition to the following address:
   Abrose Beauty, Returns Department
   [Insert Address]
3. Receive Your Exchange: Once we receive the returned item, we will ship your chosen replacement to your address.
   Note: Customers are responsible for any applicable re-shipment charges.

Returns Policy

We offer a refund or replacement if the product you received is faulty or damaged. For a return, ensure the following:

• The product is unopened and in its original condition.
• Return requests are made within 7 days of receiving the item.
• Proof of purchase or order information is included.

How to Return an Item

1. Request a Return: Email us at abrosebeauty@gmail.com, include pictures of the damaged or faulty item, and mention your order number.
2. Send the Product: Ship the item back to us at the address below:
   Abrose Beauty, Returns Department
   43F Commercial PCHS near Gazi road Lahore
3. Receive a Refund: After we inspect the returned item, we will issue a coupon or credit of equal value.
   Note: Customers are responsible for return shipping charges.

Cancellation Policy

To cancel your order, notify us as soon as possible. Most orders are dispatched within 24 hours, so timely communication is essential.

• If your order has already been shipped, we won’t be able to cancel it.
• For cancellations, email us at abrosebeauty@gmail.com or call +92 321 3960009 with your order details.

We appreciate your trust in Abrose Beauty and are here to provide a hassle-free shopping experience. For further assistance, feel free to reach out to us!