Thank you for shopping at ABROSE BEAUTY. We value your trust and satisfaction. Please read our return and refund policy carefully to understand your rights and responsibilities regarding returns, exchanges, and refunds.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unopened, and in the original packaging.

  • Return request must be made within 3 days of receiving the product.

  • The item must be in the same condition that you received it.

Note: Used beauty products, opened packaging, or hygiene-related items are not eligible for return due to health and safety reasons.

Non-Returnable Items

We do not accept returns on the following:

  • Opened or used beauty/makeup/skincare items

  • Sale or discounted items

  • Customized or pre-ordered products

  • Items damaged by customer mishandling

Return Process

To initiate a return:

  1. Contact us via email at abrosebeauty@gmail.com within 3 days of receiving your order.

  2. Mention your Order Number, item(s) to return, and the reason for return.

  3. If approved, you will receive return instructions and address.

Note: Return shipping costs will be the customer’s responsibility, unless the product was damaged or incorrect.

Damaged or Wrong Product

If you receive:

  • A damaged item

  • A wrong product

Please notify us within 24 hours of delivery with clear photos of the product and packaging. After verification, we will offer a replacement or full refund (including return shipping).

Refunds

Once we receive and inspect the returned item:

  • We will notify you via email about the status of your refund.

  • If approved, your refund will be processed within 7 working days.

  • Refunds will be issued via the original payment method (e.g., bank transfer, Easypaisa, JazzCash).

Late or Missing Refunds

If you haven’t received a refund:

  • First check your bank/mobile wallet account again.

  • Then contact your payment provider (bank/Easypaisa/JazzCash).

  • If you’ve done all of this and still have not received your refund, contact us at abrosebeauty@gmail.com.

Contact Us

For any return or refund-related queries, you can reach us at:
📧 Email: abrosebeauty@gmail.com